Колл-центр Jobs

I’m looking for help managing the small but important stream of guest complaints we receive each week—typically no more than ten calls. Most issues involve service quality, facility shortcomings, or the occasional billing dispute, and I want every caller to feel heard and helped on the spot. Here’s what I need from you: • Take incoming phone calls during agreed-upon hours, using a warm, professional tone that aligns with our brand voice. • Diagnose whether the concern is service-, facility-, or billing-related and walk the guest through next steps. • Log each interaction in our shared spreadsheet or CRM (your suggestion welcome) and flag anything urgent. • Coordinate internally via email or chat with the relevant department so the promise you m...

I run a service center and I’m ready to streamline two key touch-points at once: inbound customer support calls and WhatsApp messaging. I am not working on CRM and ticketing system, so the solution must plug directly into both of those platforms—ideally through secure APIs or webhooks—so every interaction is logged automatically without any manual data entry. I only need straightforward rule-based flows: IVR menus for phone calls, and button- or keyword-driven replies on WhatsApp. Natural-language understanding is not required; speed, reliability, and clear routing rules are the priorities. Please propose the tech stack you’ll use (Twilio, 360dialog, Asterisk, Vonage, Dialogflow CX in “no-NLP” mode, or any other you prefer) along with the integrati...

I need a detail-oriented Indian virtual assistant to place follow-up calls to customers who have already interacted with our sales team. These are not cold calls; the relationship is warm, and the sole purpose of each conversation is to gather feedback—specifically, suggestions for improvement on our product and overall service experience. You will receive a daily call list, a short call script, and access to our VoIP line plus a simple Google Sheet for logging results. After every conversation, note the customer’s suggestions, any pain points mentioned, and their overall sentiment. At the end of each day I expect a concise summary highlighting common themes and any urgent issues that require immediate attention. Key expectations • Confident, clear English with an Indian...

Akşam 17:00 – sabah 05:00 vardiyasında, iki ayrı telefon hattıma gelen aramaları yalnızca Türkçe olarak karşılayacak deneyimli bir bayan sekreter arıyorum. İşin ana sorumluluğu, arayanları kibarca karşılayıp ilgili bilgileri alarak bana iletmek; bunun dışında toplantı planlama veya e-posta yönetimi beklemiyorum. Çağrılar sanal bir santral (VoIP) üzerinden size yönlendirilecek, bu nedenle güçlü ve kesintisiz bir internet bağlantınızın olması şart. Her aramanın sonunda kısa bir notu CRM’ime veya WhatsApp üzerinden iletmenizi rica edeceğim; böylece gece boyunca oluşan talepleri sabah hızlıca görebilirim. Sürekli gece çalışmaya uygun olduğunuzu, daha önceki benzer deneyimlerinizi ve kullanacağı...

Busco a una persona que gestione la atención al cliente de mi negocio de forma completamente remota. Canales que deberá cubrir: llamadas telefónicas entrantes y mensajes en nuestras principales redes sociales. El trabajo se desarrollará íntegramente en español, por lo que necesito un agente con dominio nativo del idioma y excelente redacción. Responsabilidades clave: • Responder consultas y resolver incidencias con un tono cordial y profesional. • Registrar cada interacción en el sistema que proporciono para llevar seguimiento de casos. • Escalar problemas complejos cuando corresponda y darles seguimiento hasta su cierre. • Mantener la tasa de respuesta dentro de los plazos que pactemos. Ofrezco capac...