Customer support is a type of customer service which aims to ensure a user or a customer’s satisfaction with a product or service. This can be done in the form of in-person interaction or through calls, emails, and now even social media. Customer support involves resolving customer queries, providing information about company offerings, and even tracking incidents and service requests. Aside from fulfilling client needs, customer support is also an important tool for businesses themselves as they are able to resolve and improve their offerings through feedback from their customers.

 

Good customer support does not only entail expertise and knowledge in the product and service of the company. Other soft skills are required in satisfying customers and sustaining client relations. The most basic competency needed in customer support is communication skills because product awareness without knowing how to communicate is useless. Customers also expect a prompt response to their concerns so efficiency is necessary. Patience is also a requisite skill as some users become difficult to handle when their concerns are unsatisfied. Ultimately, a successful customer support is achieved when customers are satisfied with the response of customer support and consequently, continue to use the product.

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    technical help 6 дні(-в) left
    ПІДТВЕРДЖЕНО

    I need a tech savvy person who knows his way around Sim Lim Square to help me with a few things: 1. sorting out all my old computers (PCs and Macs) and phones (iPhone, BB, Samsung) - try to start the computers, save the data - (not entire hard drive just mainly perhaps photos, files and music) and then wipe the hard drive/phone clean for recycling/selling 2. sort out my my many many cables. 3. ot...

    $9 / hr (Avg Bid)
    $9 / hr Сер. заявка
    2 заявки

    I need advice on obtaining and installing a simple Time recording programming on my computer so I have proof of work carried out when preparing Invoices. All of the work I do is on a Windows computer so there should be the facility to take screen shots of the work being done every few minutes. There should also be the option of recording time spent on different clients and switching from one...

    $40 / hr (Avg Bid)
    $40 / hr Сер. заявка
    13 заявки

    Hi, I have recently got a new laptop, I need the printer driver settings from my old laptop to be transferred to the new laptop, I have installed the drivers on my new laptop but they must be a different version as the options in the drop down differ. I have created 2 videos to demonstrate what I mean: VIDEO 1 OLD LAPTOP: [увійдіть, щоб побачити URL] VIDEO 2 NEW LAPTOP [увійдіть, щоб побачити ...

    $92 (Avg Bid)
    $92 Сер. заявка
    12 заявки

    Be part of a growing startup and enjoy the freedom of working when you are available, during business hours. JPD is a growing startup that provides IT support. Some of the work is pre-scheduled and some are on-demand. You must have your own way of transportation to be able to visit clients onsite. Requirements: - Provide tech support to clients remotely or in-person - Ability to work with Mac a...

    $33 / hr (Avg Bid)
    $33 / hr Сер. заявка
    45 заявки
    data entry accounting 4 дні(-в) left

    I need you to fill in a spreadsheet with data.

    $12 / hr (Avg Bid)
    $12 / hr Сер. заявка
    124 заявки
    $6 / hr Сер. заявка
    28 заявки
    Optimize your computer to work much more comfortably!! 2 дні(-в) left
    ПІДТВЕРДЖЕНО

    It is a simple guide to optimize your computer in order to work much more hours daily, improving the use of your PC, freeing up memory on your hard drive, providing tools and new hardware so that your computer works at the speed of light. You can dedicate more hours to your computer working or using to navigate without more. It is simple and recommended, trust, it will be worth it.

    $39 (Avg Bid)
    $39 Сер. заявка
    14 заявки
    Optimize your computer to work much more comfortably!!! 2 дні(-в) left
    ПІДТВЕРДЖЕНО

    It is a simple guide to optimize your computer in order to work much more hours daily, improving the use of your PC, freeing up memory on your hard drive, providing tools and new hardware so that your computer works at the speed of light. You can dedicate more hours to your computer working or using to navigate without more. It is simple and recommended, trust, it will be worth it.

    $19 (Avg Bid)
    $19 Сер. заявка
    5 заявки
    amanda for macOS installation and support 1 день left
    ПІДТВЕРДЖЕНО

    Background: Linux and macOS servers are operated in one LAN. The backup is done for Linux with Amanda 3.3.3, of which a Server with Amada server 3.3.3 and the tape library. Amanda clients are also operated with Amanda 3.3.3. In the LAN a macOS Server with macOS X 10.12.6 also runs. There is an amanda client 3.3.3 have to be installed for data backup use. amanda for macOS is only available a...

    $322 (Avg Bid)
    $322 Сер. заявка
    9 заявки
    embedded systems project 1 день left
    ПІДТВЕРДЖЕНО

    hi, I need a professional who in familiar with embedded systems

    $20 (Avg Bid)
    $20 Сер. заявка
    2 заявки

    * Debug code for existing programs based on immediate need * Conduct end-user training upon completion of software * Balance workday between multiple projects and respond immediately to tech support requests from staff * Implement systems in in-house production environment * Report issues and concerns immediately to IT manager * Troubleshoot system bugs and issues.

    $49 / hr (Avg Bid)
    $49 / hr Сер. заявка
    19 заявки
    computer Architecture professional 1 день left
    ПІДТВЕРДЖЕНО

    hi, I need a professional in computer architecture

    $18 (Avg Bid)
    $18 Сер. заявка
    10 заявки

    Please only bid if you are willing to undergo a short unpaid assessment. This job will include translation of our website from English to Norwegian and proofreading content. This is an hourly project -- not per word. Project Duration: Indefinite

    $2 - $10 / hr
    Місцевий Обраний Прихований
    $2 - $10 / hr
    15 заявки