ITIL is a 5 volume set of practices that aligns IT services with business needs, and underpins the International Service Management Standard for IT service management. Each volume details a separate part of the ITSM lifecycle (ITSM meaning Information technology service management). ITIL isn’t applicable only specific to certain technologies or organizations, but instead provides guidelines that are fully adjustable to the users’ needs. ITIL certification can only be given to individuals, not organizations.

ITIL was originally published in the 1980s.

 

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    Hi, I am looking to create a business rule on Service now for the following: We’re looking for something to monitor group memberships being changed. If a user is being added to a group, and that group has the itil role assigned to it, and the user doesn’t currently have the itil role, the insert in to the sys_user_grmember table. You’d do that by developing a Business Rule. If...

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