I have been with the BPO Industry for more than 14 years now. I worked as a Customer Sales Representative for credit card companies, telecommunication and appointment setter.
I was currently working as a TIER 2 Technical Service Representative. I know how to work with BCRIS Remote Forms Client/DMS/ACCESS CARE/Line Test and Interpretation and have worked on lots of different tools, then conveying them to respected clients. I also was a Virtual Assistant to an Australian Employer handling financial account. We used Podium 2.0 for the tool.
I am with Top-notch Agent Quality, Performance, and Tenure with most Improved Key Performance Indicators (KPIs). I exceed the workload being given to me, since I value doing the extra mile. I do multi-tasking.
I am flexible. With high customer and employee satisfaction. I can confidently say that I can deliver.