Hi Client,
I had the chance to review your project description and it seems we may be able to help you in taking this further. I've handled several US campaigns for B2B and B2C based products and services. So with this, we can share best practices on how we contact customers and deliver quality results. Now, understand that ideally you might need someone based in US but from my perspective, we can get this work done on an offshore based location.
My name is Jay from Condor Solutions Ltd. We are actually a 100% Canadian owned outsourcing company based in Manila, Philippines. Our head office in Canada has been operating for 30 years. We opened our global office in Manila last April of 2009 and pioneering in providing a “personal touch” in the BPO industry with the vision of providing full-time dedicated “Virtual Staff i.e. Virtual Assistants, Customer Service Staff, Telemarketers/Outbound Agents for B2B & B2C campaigns, etc. to SMEs.
We are no difference on how you deal with freelancers/individuals who works from home since we provide "personal touch" as we wanted our virtual staff to work directly with our clients - a dedicated one and you'll get more of the time as possible. The appointment setter assigned to you is just like an external staff member who gets instruction from your team, follows your company’s policies, guidelines and procedures and receives training about your products/services. The only difference here is he’ll be working from a remote office facility.