We are building out a new help center for our site, which serves more than a million people per day. We have existing FAQs, but it's time to rewrite/update and create new help articles. Our customer service team would like someone less familiar with our site to read over the current help content and find the problems -- what is unclear? what needs more detail? what are we missing? -- and then help us rewrite and add content.
You will coordinate via Slack with our customer service manager to update and add articles on our Zendesk platform.
You must have:
- experience writing help content for web users
- American English fluency
- excellent interpersonal communication skills
- availability during regular business hours in California (Pacific time)
We will start with a small paid project to review one help section to evaluate candidates, and then move on to the larger project.