PART-TIME MULTILINGUAL CUSTOMER SERVICE AGENT (WORKING FROM HOME)
$700-900 USD
Закрито
Опублікований almost 4 years ago
$700-900 USD
Оплачується при отриманні
PART-TIME MULTILINGUAL CUSTOMER SERVICE AGENT (REMOTE)
Here's your chance to join a young and dynamic social enterprise! We sell hand-crafted, impeccably made rugs online. Our rugs are made in Nepal, India, Morocco and Turkey and sold to customers worldwide. We are not only passionate about beautiful handmade rugs, but also about providing fair employment opportunities to the artisans who make our rugs.
ABOUT THE JOB
You'll be responsible for running our customer service together with one other colleague. You’ll help our (potential) customers by answering their questions and fulfilling their requests. Expect tickets in at least 10 different languages, as we have customers from around the world. With the help of Google Translate you’ll be able to communicate in all these languages. The job is part-time (around 25 hours per week), and you are free to work from wherever you want and determine your own working hours.
RESPONSIBILITIES
Overall: take charge of everything customer support related. Ensuring customers are happy to shop with us again and recommend us to their friends and family. And convincing potential customers to order our handmade rugs.
Specifically:
• Provide high-quality, personalized, customer service through Zendesk tickets, Zendesk chat and Zendesk talk with fast response times
• Answer questions from, and give advice to, customers and potential customers (for example, about the status of their order, color and size options, prices, quality, materials, delivery, etc.)
• Process customer requests (for example, changes in orders, cancellations, returns, delaying delivery dates, etc.)
• Send out review and payment requests and follow up with failed orders
• Send track & trace information to customers when their rugs have been shipped
• Follow up with our rug makers and logistics partners about the order status, customer requests, shipping details, etc.
Please note that, as we are a start-up, your responsibilities will likely change and grow over time. And we invite you to actively think with us about how we can improve our ways of working.
QUALIFICATIONS AND REQUIREMENTS
• At least 3 years of customer service experience
• Skilled in working with Zendesk and MS Excel
• A passion for customer service, interior design and fair trade
• Fluent in at least 2 European languages (German is a plus)
• Excellent verbal and written communication skills
• Ability to work independently in a remote setting with limited supervision
• Self-motivated with solid organizational, creative problem solving, decision-making and time management skills
• Strong punctuality and attention to detail
• Access to a computer with high-speed internet
SALARY & PERKS
• Remote working
• Flexible working hours
• A permanent position (starting with a one-month trial period)
• Part-time (around 25 hours per week)
• Salary of 700 USD fixed / month plus a maximum bonus of 200 USD / month
APPLY
To apply, please complete this 1-hour assessment: [login to view URL]
Hello ,
I am an experienced Virtual Assistant with great experience that can help you ,
I am a native french/arabic speaker with bilingual Italian and basic spanish ,
I am very motivated to work with you ,
Feel free to ask you any questions ,
Kind regards
Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a superstar in this position. I am a proficient and creative WordPress developer with a strong history in website management and development. Experienced in SEO and PPC campaign creation. Expert in all aspects of WordPress website creation, including design, plug-ins, and implementation. Skilled in creating engaging and interactive websites.
I do have previous experience in customer support for over a year. I was responsible for the below duties as a livechat agent in an online betting company:
-Provide information to the company’s clients.
-Handling customers’ queries in timely and professional manner via chat and e-mail .
-Providing technical assistance for products, websites, software, etc.
-Meeting corporate standards and procedures for better quality;
-Meet predetermined personal and team targets
And as a VA I have experience as Online Marketing Assistant my tasks included:
-Building the company Website, maintaining and managing the company’s social media profiles.
-Updating information on website, managing group, creating events and creating landing pages.
-Managing the email list of the company.
In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements.
I look forward to speaking with you about this opportunity.
Hello,
My name is Lena and I come from Austria, Europe. English is my second language and I understand everything about your needs.
I am a trained media specialist with a focus on market communication and advertising.
Also please visit my profile to view my good feedback.
My other skills are: I specialize in web design, branding and copywriting. I work precisely, quickly and can always be reached online or by phone.
I have been in the online e-commerce business since 2008 and have a very wide range of specialist knowledge on various topics and since 2008 I know how to serve customers to make them happy.
I can start working right now.
Friendly greetings
Lena
Good day,
I have 7+ years of experience in the related field. I have worked in this position for multiple US and international based clients. I am experienced in handling dissatisfied customer to making inbound/outbound phone calls, live chat, order handling, and email support.
I have been recently awarded as "STAR PLAYER OF THE YEAR" for my exceptional performance. I would be glad to join your team in this position and will give my best to bring revenue and customer's satisfaction.
Please contact me ASAP to discuss this in further detail.
Best Regards,
Israr Younas
Hi,
I am very interested in your project, I have an extensive career in the hospitality industry of almost 17 years, having a strong background in sales, business strategy and customer service, including a manager position in the reservations area, some of my responsibilities used to be: ensure special handling of clients, monitoring general performance of reservations agents, closes the best opportunities for the properties based on the market conditions, managing big amounts of emails.
Allow me to inform you that I am starting a new journey as freelancer this year and I believe I can do a great job on this position, I speak English and Spanish and I am available to start working immediately. Please note I am going to complete the assessment in a moment.
Best regards
Erika
Hello
My name is Damir Horvat and I live in Slovenia. If you are looking for customer service representatives, who can work from home, I would like to apply. My native language is not German/English, it is Slovenian - but I have been working on translating from German/English for 14 years.
If you are looking for collaborators, especially for the customer service (GERMAN/ENGLISH), I would be glad, if you would consider me.
From January 2016 to May 2018, I worked for another online retailer in customer service. I answered customer inquiries by email, canceled orders, sended new orders, sended bills, puted items online (Ebay, AMAZON).
I have also worked for an second online trade in customer service (2018-2020). REAMAZE, SHOPIFY. I answered all the emails, there are coming during the day - ENGLISH an GERMAN
Regards,
DAMIR
Have a good knowledge of the work mentioned above, Give me a chance to serve you.
will give you the surety to complete this work within time gap with full of efficiency level.
Data Entry
MS Word
Excel
PDF
Power Point
Article Writing
Copy/Paste
Hello, client.
I am a dedicated and motivated freelance from Ukraine. Had a passion for administrative and multitasking paper works in 5 years’ experience and have spent most of my time working to become an expert in data analysis and paperwork documentation.
Below are my skills and abilities.
• Multitasking - Mastering in multiple languages like English, Russian. Ukraine.
• Able to work anytime and flexible according to the job requirements
• High skill in using Microsoft office,
• project and other data analysis software like E-View
• Good communication and interpersonal skills I offer a 100% guarantee and always available to answer any questions.
I'm extremely good at speaking over the phone I'm a hard worker, great team player. Qnd I do my beat to get the job done in the fastest time possible.
Relevant Skills and Experience
I have 2 years of Call Center experience. I'm a entry level web developer.
Hi,
I have read your project details and I can tell you that I can get it done perfectly well with good results.
Am proficient in zendesk and excel, I have good customer service skills and on the job experience of more than 3 years and am fluent in English, intermediate French speaker and a beginner at German speaking. Am good at what I do and I grow well with the job. Let's get started, message me.
Hello! I have the experience required. In addition, I am a native English speaker and speak fluent french as well. I'm an editor of two magazines, a translator (English/French) and a proofreader. I have equally worked as a receptionist/customer care representative. I wish to work for you and the secret to having the best lies in a simple step; "choose me"
hey sir
I read you job recruit and I think I am best for this job and i give my 100% for this job and I will try my best and I hope you will consider it
thankyou
Hi ,
I am Varun Patil rite here from India. I am 17 and I am really fascinated by the idea of your startup. And I think that this is where Indian culture stands. And I feel immense pleasure to see Indian products getting marketed and sold,
I have a keen interest in entrepreneurship and this why I would like to work at you place. I can guarantee you the selling and marketing of your products. I have an experience of 4 years in the event management career and I would love to work to your startup. Basically I love talking to customers about their problems and I think that this is the platform to fulfil my dreams. I can tell you this much that “instead of my words my works will meet your needs”. Thank you.
Hey this Fiza!
I'm 20 years old and I'm interested in your job I know 4 languages hindi,urdu,english and Telugu
I think I'll be very useful for you company will be eagerly waiting for your reply
Thank you
