Dear Sir,
I am really very interested in this Customer Service Representative position. I have been working as a Customer Support Representative for more than 4 years in a Canada based ISP company. So I have much experience in customer support. I am very excellent in communication with fluency in spoken and written English. I have strong phone contact handling and active listening skills. I have familiarity with CRM systems and practices. I am well organized and have demonstrated ability to prioritize tasks and manage time efficiently.I have ability to maintain professional internal and external relationships that meet companies core values. I have ability to respond to different types of characters.
My working experience:
Helped over 60 customers daily over phone, email and live chat to solve their home phone, internet, IPTV and billing issues.
Created trouble tickets in internal ticketing system
Provided customers with product information and persuaded potential customers to use our services.
Entered new customer information into system software and updated information of existing customer.
Generated customer’s monthly invoices and sent invoices to customers.
Updated customer’s credit card information and charged monthly bill
Made outbound call for offering new services, collecting dues, informing service activation time.
Monitored other support agents
So I hope you will consider me for this position reviewing my experience and skills.
Regards
Md Sumon Hossen