Greetings,
I would like to express my interest in applying for the position of Data entry which was recently advertised by your company. I believe that my master’s degree in Business Information System (MBIS) from Monash University has prepared me for this position. As a student, I am equipped with the necessary Business as well as IT knowledge and skills to help develop and drive effective customer service and business support strategies. I have been working in Myki management system as an IT service agent in PTV (Public Transport Victoria). I have also recently attended an internship in COTÉ software and solutions. The internship mainly focused on CCM software and Business analysis.
I have been working in the customer service and sales and marketing sector for the last few months as a part-timer. My background includes successfully enhancing customer response strategies, resolving complaints and escalations, and coordinating customer service functionality to drive productivity and growth. Throughout my experience, I have skillfully handled customer communications and problem-solving to realize improved customer service, satisfaction, worked on the POS system, build reports and workflows, resolve customer queries and overall sales. Furthermore, my proven ability to quickly pick up new computer programs is certain to make me an asset to your team.