Lumobil Software Şirketi

Lumo Bilişim founded in Istanbul, Turkey as a software and professional services company which provides cost efficiency, information security, work quality and delivers solutions for its commercial clients. We are looking for talent from new graduates to experienced professionals as a Technical Software Analyst to join our Operation team the essential job tasks for a technical support person should be: Consulting potential clients on technical requirements and operation of the software. Manage help desk, provide technical support for clients (end users, customers, resellers, distributors) Assisting clients in installing and deploying software remotely or in person. Answering calls, emails and text messages from clients providing technical consultations - first line. Communicating technical issues to the development team. Hands-on support when needed Providing guidance for problems and questions Support the development and execution of new processes and procedures, pursue constant improvement for processes Improving measurement and reporting to further assist the business Arrange client reviews of software, ensuring client satisfaction Qualifications: Basic knowledge of MS Windows-based computer networking technologies like Active Directory and System Center. Basic knowledge/experience in administering MS Windows computers, troubleshooting of installed hardware and software. Basic knowledge of MS SQL/MySQL. Russian speaking and understanding are preferred. Fluency in both written and spoken Turkish.