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USA - call monitoring and quality control - 06.21.18

$2-8 USD / hour

Скасований
Опублікований over 5 years ago

$2-8 USD / hour

PROJECT: I am looking for 3-5 people to actively monitor incoming calls to my call center and review past calls that are being sent to clients. We receive 70-100 calls per day and calls come in 24-hours a day. All of the calls are recorded so if calls come in outside the hours you are able to work, an archive exists to perform the reviews. All calls are in USA English with different regional accents based on where in the USA the call originate from. Each position will be guaranteed 8-12 hours per week. Accuracy is important. TRIAL TEST FOR PROJECT (paid): First I will need 7-10 people to partake in a PAID trial test. You will be given the call training document. You will review 50 calls to review. You will be paid for this. Then you will be scored and the top 3-5 people will be chosen for the project.
ID проекту: 17214381

Про проект

80 пропозицій(-ї)
Дистанційний проект
Активність 6 yrs ago

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Доручений:
Аватарка користувача
Hi there, I'm a talented and well committed individual to work. I have successfully completed each and every project I accepted in freelancer.com. You can see them in my ratings and reviews. I assure the same in your project. I have read the project decryption and understood the project. I'm sure I can complete this project according to your requirements. In addition I have successfully completed such kind of projects previously. I'd like to discuss the project in detail. Please be kind enough to contact me via chat. Let's just get to work soon. Looking forward to hear from you soon. Thank you.
$4 USD за 40 дні(-в)
5,0 (5 відгуки(-ів))
3,0
3,0
Аватарка користувача
Hi Judson, Ace here..
$6 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
hi, please hire me. also I have bidded 6 usd . I hope it's okay. thanks shael
$6 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
$6 USD за 40 дні(-в)
5,0 (17 відгуки(-ів))
4,5
4,5
80 freelancers are bidding on average $6 USD/год. for this job
Аватарка користувача
3-5 people to actively monitor incoming calls to my call center and review past calls that are being sent to clients. We receive 70-100 calls per day and calls come in 24-hours a day.
$5 USD за 40 дні(-в)
5,0 (141 відгуки(-ів))
6,5
6,5
Аватарка користувача
Hi we can help you with best call monitoring and quality control service. we can assign small team they will countinues monitor inbound calls. Votiko is established in 2004. Votiko has 45+ superstar telemarketers Team available to provide telemarketing service. At votiko, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest. Votiko provides the range of services: Outbound call Center Services The Outbound call center may be defined as the center that makes outbound calls either to the existing or potential customers on behalf of a company or a client. Our specialization in outboundprovides the best creative, dynamic and cost effective outbound call center solutions. - 24X7 Customer support - Outbound Callcenter Service - Appointment setting service - Cold calling - B2B & B2C Lead Generation Services - Market Research & Surveys - Collection Services Inbound Call Center Services Our professional approach to provide the best inbound call center solutions for companies/organizations results in an increased revenue. - Inbound Sales Services - Enquiry Handling Services - Help Desk & Technical Support Services - Call Handling service - 24X7 Chat support service - Administartion and Virtual assistant support Whichever you choose, we will do our best! Glad to meet you . Votiko team
$5 USD за 40 дні(-в)
5,0 (16 відгуки(-ів))
5,1
5,1
Аватарка користувача
Hello, my name is Tanzila. I am interested working for your project. If you knock me then we can discuss more. Thank you.
$5 USD за 40 дні(-в)
4,7 (21 відгуки(-ів))
5,3
5,3
Аватарка користувача
Hi there, I have a Bachelor’s degree in Mass Communication and over 10 years of experience in customer service. I worked for a contact center here in the Philippines. Initially, I was an email, chat support, and phone customer representative for a number of US-based companies, including but not limited to America Online (AOL), Verizon, and AT&T. I was subsequently promoted to QA specialist and then trainer. I was responsible for training a 15-agent team for over seven years. Part of the job description was monitoring calls and chat transcripts to ensure that agents adhere to company protocols and provide exceptional customer service. I am confident that my qualifications and passion are aligned with your current needs and I hope you will consider my application. I am very hardworking, resourceful, meticulous, always excited to learn, and always happy to take the extra mile to contribute to the growth of the company I work for. Looking forward to hearing from you, Beverly S. Maniago
$11 USD за 40 дні(-в)
5,0 (6 відгуки(-ів))
4,3
4,3
Аватарка користувача
Hi, I am ready for your USA - call monitoring and quality control Project. I will participate in your PAID trial test for Incomming call reviews. Already I have completed over 160 project in freelancer, especially in data entry, web research & also few calling tasks. As per your project requirement I am sure I can do your task. Your work will be in safe hand, as once I take the responsibility, it will be completed within the given time period. Waiting for your response. Thanking You. Regards Amir
$7 USD за 40 дні(-в)
5,0 (18 відгуки(-ів))
4,4
4,4
Аватарка користувача
Hello This is my proposal for being assigned call monitor and quality control assistant. I am bale to review calls daily basis. Presently I am working with a American based real estate investor where handle my job is to handle seller's call and record the basic information of the property. I have been working with them for one year successfully. If I have the chance to take part in this task and the test I will ensure quality execution of the task. Please consider this proposal and allow me to face the test. Thanking you Neo
$3 USD за 40 дні(-в)
4,9 (6 відгуки(-ів))
4,2
4,2
Аватарка користувача
I read your requirements and have few questions. So i hope you would open a PM to discuss about the work . Regards, Ponsi
$9 USD за 40 дні(-в)
4,6 (10 відгуки(-ів))
3,6
3,6
Аватарка користувача
I have call center experience talking to US customers and I can easily understand the accent. I should be able to help you with call monitoring and QC. If you are interested, please contact me. Thank you!
$8 USD за 40 дні(-в)
5,0 (2 відгуки(-ів))
2,9
2,9
Аватарка користувача
I have a team of call center agents and I own a call center here in the Philippines. I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit to your organization. I have played a major role in promoting the growth and success of my current firm, Your Virtual World. My current tasks include meeting with international clients to discuss the company’s products and services, closing deals and contracts for various outsourcing services, maintaining good relationship with existing clients, plus other operational functions. In addition, my experience with YVW has provided me with the extensive experience in communicating information between clients and technical/non-technical personnel. I am an effective organizer and planner. My outgoing and friendly nature allows me to interact well with staff members at all levels and with clients. I also possess technical, negotiation, and vendor management skills.
$5 USD за 40 дні(-в)
5,0 (1 відгук)
2,4
2,4
Аватарка користувача
I was previously an Escalation Supervisor in a call center environment. So I know what cues to look for during a call and how to go about improving call quality.
$8 USD за 40 дні(-в)
5,0 (3 відгуки(-ів))
2,2
2,2
Аватарка користувача
Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in call monitoring and quality control and best suited for your requirement. It would be really appreciated if you can allow an opportunity to have a word with you and proposed you how we can take your business to next level. We believe in providing quality work at reasonable cost. We have our own calling system and we also don't charge anything upfront. Try us out and I am sure you will be happy with our work
$5 USD за 40 дні(-в)
5,0 (1 відгук)
1,7
1,7
Аватарка користувача
Hello, Thank you for your consideration of my proposal. I have reviewed, scored and managed customer service/contact center representatives, sales and marketing representatives and provided feedback and recommendations. I am available to start immediately and am detailed oriented and know and understand client expectations. Best, Paulette
$10 USD за 40 дні(-в)
5,0 (3 відгуки(-ів))
1,4
1,4
Аватарка користувача
Dear Hiring Manager, I have read your job posting and I strongly believe I possess the required skills and knowledge required to complete the required task in a timely and efficient manner. I have used tools such as Five9, Zendesk, Freshdesk, Intercom, CIS, and CRM to assist customers. With Zendesk I have answered tickets, make and receive calls in an effort to resolve customer’s issues. I am an advanced customer service personnel as I have worked in most areas of customer service from an agent to a Quality Analyst. I have worked on the phone, emails and Live Chat as a Technical Support agent. I know that I am a well-rounded customer service representative and will bring value to your company and will adjust to any situation. Sincerely, Gillian Marshall
$7 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
we have done similar projects
$2 USD за 1 день
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
Service above self! Exceeding expectation is what customer service should be about. The customer needs is of the highest priority and it is my belief that with proper communication, those needs can be meet and exceeded. With over 2 years in customer service, I am confident that I have the ability to effectively monitor and assess calls to ensure that the best of quality is met. My hours are flexible and can work as requested.
$5 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
Hello. I would love to be a part of your company. I am free at all hours of the day and would endeavor to do my best in ensuring that your customers and clients and in liking with your service. Thanks
$5 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
I am willing and eager to do the job and most of all I know how to do it and perform it with excellence :)
$5 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
I understand that you are looking for a quality assurance specialist. I would like to be able to effectively utilize my acquired experience and skills if I were hired. Skills : *Telesales / Telemarketing *Computer Literate / Troubleshooting / Networking *Sales & Marketing Skills *Lead Generation / Outbound cold calling / Appointment Setting *Leadership & Management Skills *Customer Service Oriented *Quality Assurance I'm an experienced individual for 13 years in BPO Industry. My professional experience started as a sales associate since 2005 and I handled various accounts that caters to United States, Canada, UK and Australia such as digital marketing, online listings and SEO, real estate & mortgages, telephone companies, ISP, appointment setting and lead generation just to name a few and I am proud to say that during those times I am a consistent top producer. I also have a proven leadership and management skills since I used to be a team leader for four years and an account manager for a year where I handled a business to business campaign, the said account consist of 3 teams with around 50 employees under my control.
$5 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
Hello, My name is Ajmal Khan, and I represent EB BPO (Call Center). It is the mission of EB BPO to provide our clients with top quality call center services 24 hours-a-day. A service that provides our clients with the greatest chance of communicating with their end customers. We do B2B and B2C services including both inbound and outbound calls. We have a dedicated and well-trained team of customer support specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.
$5 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0
Аватарка користувача
Worked in a BPO company for 6 years in total. A year and half as a Call center agent. Promoted as a Scheduling Analyst. I type 70WPM and good knowledge in Microsoft. Worked also at the Venetian Macao in Rooms Division Front office for 4 years. Have good experience in Customer Service related jobs. Excellent in verbal and written in English. Can speak Mandarin (Putonghua).
$5 USD за 40 дні(-в)
0,0 (0 відгуки(-ів))
0,0
0,0

Про клієнта

Прапор UNITED STATES
Las Vegas, United States
5,0
4
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