customer service representative

Закрито Опубліковано %project.relative_time Оплачується при отриманні
Закрито

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Обслуговування клієнтів Клієнтська підтримка Обробка даних Excel Віртуальний помічник

ID Проекту: #18374480

Про проект

30 заявок(-ки) Дистанційний проект Остання активність 5 роки(ів) тому

30 фрілансерів(-и) готові виконати цю роботу у середньому за $18/годину

Reflexlogic

Hi, I understand very well the value of customers' feedback and the same reflecting in our profile as well. I have reviewed the requirements properly and understand you are looking for a call center representatives Більше

$25 USD / година
(2 відгуків(и))
4.5
Heco

I'm interested in this project and have necessary experience as well as equipment and time to work,I can be available in shifts or at any time.I would gladly accept instructions via chat and start on this right away. Більше

$17 USD / година
(1 відгук)
2.4
Shahriors

Dear Sir, I hope you are well. I am looking for long term projects to work with. If you are also looking freelancer for long time then I may be a good fit. I can work 50+ hours weekly. I have all the quality & experie Більше

$15 USD / година
(0 відгуків(и))
0.0
mmalini31

I have 4+ years experience as customer support executive in e-commerce industry. I have worked as a chat agent for Amazon USA customers

$16 USD / година
(0 відгуків(и))
0.0
lavanyapurushot2

I have 5 years experience in customer support. I can Build sustainable relationships of trust through interactive communication I can Resolve any complaints with patience.

$16 USD / година
(0 відгуків(и))
0.0
TMaheshK

As a 6+ Years experienced contributor Please allow me to make your work easy and simple: 1. I have my own active leads of 10K+ From USA, UK, Singapore, Australia etc 1.1 I work on VOIP & hangouts for Cold Calling Більше

$15 USD / година
(0 відгуків(и))
0.0
telemarketerx

Dear sir, I have gone through your job description and came to the point that our company can provide you all the services which you are looking for, I want to give you a little introduction about my company i am r Більше

$16 USD / година
(0 відгуків(и))
0.0
kristiancarreon

Purpose: To clearly communicate the general process that I use to on-board new client into my Customer Service process. This process has worked well for 99% of my clients, but process enhancement can be done if request Більше

$20 USD / година
(0 відгуків(и))
0.0
cesargarin

Hi, my name is Cesar, I speak Spanish, English and Portuguese, I'm very friendly and i adapt to changes really quickly. I love helping people and i have experience on Facebook pages and contacting the customers directl Більше

$16 USD / година
(0 відгуків(и))
0.0
ronpre19

With my experiance of about 9 years in the role of CSR I think i am the right person for the job.

$22 USD / година
(0 відгуків(и))
0.0
angelicagerente

Hi Ma'am/Sir, I just read your job post. I can work atleast minimum of 20 hours to 40 hours per week. To give you a heads up, I usually prepare, analyze and develop healthcare programs with the goal of reaching as Більше

$16 USD / година
(0 відгуків(и))
0.0
mareikagibbs

I have all the responsibilities listed and I think I’ll be a great customer representative in your institution.

$16 USD / година
(0 відгуків(и))
0.0
monushek

Hello Sir, I'm here to provide you professional customer service experience to your customers as I'm very skilled in customer service and all it's aspects I'm a customer obsessed associate I have experience with Amazon Більше

$16 USD / година
(0 відгуків(и))
0.0
cnkeith

I am a typist with a background in transcriptions. I am dedicated to my work, and am great with deadlines. I work quickly and efficiently, at a low price, and can guarantee quality work. All work will be ran through a Більше

$15 USD / година
(0 відгуків(и))
0.0
shevy007

I have been working in Customer Service field for more than 3 years now from being a CSR to a Team Leader. I understand the project posted by you very well and can assure you the best results. I can even arrange a Team Більше

$16 USD / година
(0 відгуків(и))
0.0
Colbyjack503

I'm fairly new but into my career

$22 USD / година
(0 відгуків(и))
0.0
Anthony1488

I can work on the project ASAP. I have a 10+ years customer service experience and would to love to work with you on this project.

$25 USD / година
(0 відгуків(и))
0.0
HARIthechamp

I have been working for Office Depot for past 18 months with corporate customers from North America. Now I’m looking to work from home rather than office environment.

$16 USD / година
(0 відгуків(и))
0.0
juned24

I have a 8 years of experience in customer service and sales in US market, I will use my skills and knowledge to resolve customer queries and concerns and make him happy. Relevant Skills and Experience I understand th Більше

$15 USD / година
(0 відгуків(и))
0.0
stefansiljanovsk

Hello. I'm full time freelancer, have flexible schedule and rate, will be on time everyday and any day of the week (with previously made schedule). I have previous working experience in US calling center (CCI -Cal Більше

$15 USD / година
(0 відгуків(и))
0.0