We are a hospitality business. I need to analyse the feedback from 2015 to 2018. every year has to be compared to 2018 , month by month.
The comments are divided Positive and Negative. The sub topics are Food and Beverage Service, food and Beverage Kitchen, Rooms, Maintenance.
The comments has to be read one by one and assigned to the respective department. For example it it is food comments of food pricing issues, it goes to the Food and Beverage Kitchen. If it is food and beverage service related it goes to the Food and Beverage Service.
I just want it to have Positive and Negative comments.
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