Technical support / Tier-2 Tech for long term

We are looking for a long-term part time (for now, with the hope to transition to a full-time position) Tier-2 technician to join our team. We develop deliver and support technology primarily for the hospitality industry in the United States (VoIP, Wi-Fi, SMS, etc.). We are a small team and give us wears several hats. You will be our first T2 and hopefully we will all grow together. Duties will include: Take responsibility for the operational performance and sustainability of the in-service systems Assist to resolve issues that were not able to be handled by tier 1 Serve as a general technical support specialist as needed, and during high call volume periods by taking incoming request from end-customer update spreadsheets and Visio drawings reflect system and configuration status and changes Maintain and evolve our knowledge management system Assist in developing and maturing services such as Chat tools, web site, etc. Develop and support methods and procedures Light design and programming work related to file transfers or automated scripting. Analyze complex computer systems, identify problems, and develop and implement logical conclusions and effective solutions Desired skills include: * 2+ years recent computer, server, and network troubleshooting experience * Experience with VoIP, Asterisk, Wi-Fi * Certifications: MCSA, CCNA, VCP * Must be resourceful and able to take initiative in a dynamic environment * Ability to effectively and efficiently troubleshoot technical problems * Advanced knowledge of current Microsoft desktop and server operating systems * Advanced knowledge of Microsoft SQL, Exchange, SharePoint and other server applications * Advanced knowledge of computer and server hardware * Familiarity with network troubleshooting * Professional customer service skills * Strong written and oral communication skills * Ability and willingness to work in an environment providing 24x7x365 support Looking forward to hearing from you! Please submit a cover letter summarizing why you are great for our team, and we will hold a Skype chat and call to discuss Thank you for considering the position.