Client Field Tech Svc Sr. Asc - Colombia

Descripción de empleoListing Info<br /><br />Client Field Technical Services<br /><br />Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.<br /><br />Principal Accountabilities<br /><br />• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.<br /><br />• Installs, maintains and optimizes desktop /notebook configurations at customer sites.<br /><br />• Diagnoses and resolves product performance problems. • Performs maintenance and repair services.<br /><br />• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.<br /><br />• Instructs customers in the operation and maintenance of the system.<br /><br />Client Field Technical Services<br /><br />Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.<br /><br />Principal Accountabilities<br /><br />• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.<br /><br />• Installs, maintains and optimizes desktop /notebook configurations at customer sites.<br /><br />• Diagnoses and resolves product performance problems. • Performs maintenance and repair services.<br /><br />• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.<br /><br />• Instructs customers in the operation and maintenance of the system.<br /><br />Requirements<br /><br />• Strong knowledge of Windows operating system environment.<br /><br />• Solid customer interaction skills.<br /><br />• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.<br /><br />• 2-4 years of relevant experience.<br /><br />Life at Dell<br /><br />Learn about Dell culture, the interviewing process and benefits offered in your location: Life at Dell<br /><br />Job<br /><br />Product Services - Client Field Technical Services<br /><br />Primary Location<br /><br />Latin America-CO-Remote/Field/Satellite Office-Colombia<br /><br />Shift<br /><br />Variable<br /><br />Job Level<br /><br />Individual Contributor