SUMMARY
Over 4+ years of working experience in ServiceNow as Developer and Expertise in working with different ServiceNow modules such as Incident management Change management, Problem Management, Project Management, Demand Management, Idea, PPM, Integrations, and Notifications. Developed solutions to support the ITIL processes like Incident, Problem, Change, Service Catalog, Project, Knowledge, PPM, ESS. Good knowledge of ITIL V3 processes and Project Life Cycle. Experienced in all phases of application lifecycle including Requirement analysis, Design, Development, Testing, Production Support. Experience in Waterfall, Scrum, Agile Methodologies. Enhancing the existing LDAP and Single Sign-On (SSO) integration and modified business rules. Hands on experience in creating Users, Roles, and User Groups. Proficient in creating and working on Business Rules, Script Includes, Client Scripts, UI Policies, Events, Scheduled Jobs, Data Sources, Transform maps, Robust Transform maps, Notifications, Assessments and Surveys. Experience creating flows (using flow designer and workflow) and using them for automation of process. Extensive experience in integrating ServiceNow with external systems and tools using SOAP and REST services. Hands on Experience in creating scripts like Client Scripts, Catalog Client Scripts, Ul scripts and Ul Policies. Hands on Experience in creating and maintaining Access Control Rules for securing and providing the right access to right person/role.