IT Support Specialist

Закрито Опубліковано %project.relative_time Оплачується при отриманні
Закрито

We are seeking an IT Support Specialist for our Oklahoma City area clients. We are looking for the specialist from in and around Oklahoma City area [login to view URL] opportunity for someone to join our team and learn a variety of skills through the different Voice, Data, Cloud services we offer our clients.

Requirements: 4+ years’ experience working in an IT support or helpdesk situation. 1+ years managing projects, team members, and customers. 2+ years functioning as a tier 2-3 support personnel, 2+ years working with a ticketing, documentation, and MSP management tools and software (ie. Solarwinds, Remedy, Kaseya, Datto RMM)

Duties:

• Provide onsite, remote and phone support for IT customers

• Provide professional consulting services for customers and prospects in both IT and telecom

• Maintain full professionalism when working with customers

• Work under minimal supervision and be a self-starter

• Service and maintain customers IT equipment (servers, workstations, router, switches, etc).

• Be a vendor liaison for customers

• Manage customer projects from inception to completion

• Maintain customer documentation and service logs

• Manage service tickets and timesheets

• Provide network assistance in telecom installs

• Work with other departments to provide a complete customer solution

• Ability to work some late nights and some weekends (scheduled)

Required Skills:

• Extensive knowledge of TCP/IP and associated protocols (TCP/UDP, DNS, DHCP, etc.)

• Extensive knowledge of Routers and their functions (routing, arp, firewall, etc.)

• Extensive knowledge of Switches and their functions (ARP, speed, QoS, STP, etc.)

• Knowledge of Windows server and workstation Operating system (win 7, 8, 10, 2008, 2012, & 2016)

• Knowledge of desktop publishing software (MS Office, Office 365)

• Knowledge of Email services and their functions (Exchange, POP, IMAP)

• Knowledge of Wireless technology and their function (802.11, Radios, etc)

• Knowledge of Server hardware (RAID, Hardware redundancy, ILO/DRAC, etc.)

• Knowledge of Active Directory and its functions (Users/Groups, NTFS permissions, Group Policy, etc)

• Experience managing and maintaining network environments (workstations, servers, router, firewall, and switches)

• Experience Knowledge with Network management and monitoring software.

Preferred skills:

• Experience Knowledge of Cisco and Adtran routers

• Experience Knowledge of Sonicwall, Watchguard and Fortinet firewalls

• Experience Knowledge of Manage Switch Programming (HP/Aruba, Cisco, Adtran)

• Experience Knowledge of QoS programming (ip pres, EF, etc)

• Experience Knowledge of VoIP technology (SIP, Call control, RTP, Mitel, Cisco, etc.)

• Experience Knowledge with VMware (ESXi, Hypervisor, vSphere, etc.)

• Experience Knowledge of Hyper-V

Please specify your location while sending proposal.

Комп'ютерна безпека Адміністрування мережі Системний адміністратор

ID Проекту: #20012093

Про проект

13 заявок(-ки) Дистанційний проект Остання активність 4 роки(ів) тому

13 фрілансерів(-и) готові виконати цю роботу у середньому за $34/годину

talhamq

I have experience in deploying and maintaining of: Cloud Computing Platforms: AWS Amazon Web Services,Microsoft AZURE, Google Cloud (GCP). Server Operating Systems: Windows Server 2003-to-2012R2, Windows Ser Більше

$41 USD / година
(198 відгуків(и))
6.2
farooqtahir2013

Hi how are you? I hope you are doing well. I am Network and System Engineer with over 6 years of professional experience. I read the description of your project and I would like to offer you my services to complete Більше

$25 USD / година
(44 відгуків(и))
5.0
mhamdy1

I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise level campus as a full-time senior network engineer, and in afternoon as a part-time Cisco instructor, which make fro Більше

$55 USD / година
(50 відгуків(и))
5.1
herradi

Hi Sir I am freelancer I have more than 7 years experience in IT: ( Cisco/ Mikrotik/ apatche/ Microsoft win server :2003.2008.2012.2016 ...) ( linux: Centos/ ubuntu...). (Ms office. Pdf... ) I am available All week and Більше

$27 USD / година
(21 відгуків(и))
4.0
jsgomes

1. The confidence and experience I have gathered in Technical/Customer Support role. I have worked 5+ years in similar customer facing role and have supported customers over phone/thru chat & email/handling tickets or Більше

$30 USD / година
(2 відгуків(и))
2.4
HEX64InfoSol

Hi, We have gone through the project description and analyzed your requirement. As per our understanding, you need a IT support specialist. We have vast experience in managing Datacenter based on VMware ESXi serve Більше

$26 USD / година
(2 відгуків(и))
0.4
umo2wg

Hello, I have more than 7 years of experience in this field. I have worked for MSPs in the past as Sr. Network Security Engineer. I am also Cisco certified and have CCNP certification. I went through the JD and i as Більше

$38 USD / година
(0 відгуків(и))
0.0
BlackEagle86

Hi, High talented Mobile and Web expert is here! I have read your proposal very carefully and I have come to learn that this job is very suitable for me. I have 10+ years of experience for Mobile App Development, Xam Більше

$27 USD / година
(0 відгуків(и))
0.0
imadmog

I am an expert, in network design and support. I can work remotely as I am based in Lebanon, and I think I will be a great help!

$41 USD / година
(0 відгуків(и))
0.0
ryzowy

5 years experience as a tech for an important multinational, Bi-lingual. I am pretty fast and available right away. I do have all the required skills for this position.

$28 USD / година
(0 відгуків(и))
0.0
marountannous

Manager of Computer Infrastructure - Benarit Ltd., Karmiel Monitoring and documentation: control and backup for all computer systems, licensing and software management, work plans and procedures. User support: servic Більше

$44 USD / година
(0 відгуків(и))
0.0
mian84pk

I have 10+ years experience with windows 0365 vmware server Exchange server 07/10/13/16 also certified MCP MCSA 12/16, MCSE Productivity 13/16 Exchange server MCITP exchange 2010 MCSE cloud platform and infrastructure Більше

$27 USD / година
(0 відгуків(и))
0.0