More than 10 years’ successful experience in customer service and B2B support with recognized strengths in account maintenance, problem-solving and trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid problems.
• Excellent working knowledge using both Microsoft and Mac Ability to train, motivate, and supervise L1 service desk employees.
• Networking devices, Routers, Repeaters, Switches, Most commonly used platform for networking devices. Basic to complex network troubleshooting.
• Develop plan, conduct audits and variance SLA data report analyses.
• Install configure maintain client Laptops, Desktops, Printers other peripherals for clients.
• Basic to complex managing Active directory, accesses, role membership, domain configuration, Software cycle (SCCM), and DHCP management, Citrix VDI (jump host environment), ITIL lite
• Migration Account Project Commonwealth Bank of Australia, Trained and nested in Adelaide SA for Request Management, Machine SOE build, Procurement process CBA systems, jump host Citrix and other bank peripherals supported, Windows 7,8.1, 10, environment (2017)
• DXC Curriculum - Bionix 1-2 Training, Digital Foundation, Email Security, Amazon Partner training. Enterprise. ITIL lite
• I have training from Adelaide SA, for basic to complex active directory, DHCP, LAN/WAN,software cycle and hardware troubleshooting for a bank client.