Hello,
My name is Sophia, I'm a native English speaker and I'm very fluent in reading, writing and speaking English, you can review my call recording sample attached to my profile for proof. I'm also open to a phone interview as well if preferred. I understand you need assistance with receiving inbound calls from your clients and conducting outbound calls as well to follow up with clients. I can assist you in handling these duties accurately. I've worked in various industries ranging from health, marketing, real estate, and tourism during which I handled phone support roles like appointment setting, order processing, outbound and inbound calling, customer complaint resolution, project management, all of which enabled me to multitask easily in fast-paced, high demanding work environments. I'll ensure your clients get the adequate assistance required to maintain their continued loyalty and satisfaction to your products/services.
I'm very tech-savvy with experience in using and managing various VoIP services, CRM systems, email management systems and administrative software like Microsoft Office Suite, G Suite, Slack, Trello etc. I don't mind learning any new software/process imperative for this position. I'll welcome the opportunity to discuss the details of the job and the arrangements at a time of your choosing. Please feel free to contact me if my proposal meets your requirements. I look forward to your response.
Regards,
Sophia.