Зображення профілю kristaldeleon
@kristaldeleon
Прапор Philippines Dasmarinas City, Philippines
На сайті з 24 листопада 2016 р.
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kristaldeleon

Онлайн Офлайн
I've been with the BPO industry for 9 years and earned the following skills: •Customer Service(excellent communication skills, rapport-building) •Results- and Target-Oriented •Problem Solving(resolution management) •Leadership(team handling) •Coaching and Development(process improvement) •Report Preparation •General Office Skills •Computer Savvy
$10 USD/hr
0 відгуки(ів)
0.0
  • N/AЗавершені роботи
  • N/AВ рамках бюджету
  • N/AВчасно
  • N/AПовторний найм

Портфоліо

Нові відгуки

Жодного відгуку.

Досвід

ESL Online Coach

Aug 2016

• Deliver prepared 50-minute online sessions to learners whose first language is not English. • Conduct interaction with learner using skype. • Manage lesson according to the topics and time constraints. • Evaluate learner’s performance. • Provide constructive feedback and records on oral and written work.

Service Administrator

Nov 2015 - Apr 2016 (5 months)

• Understand the client’s Travel and Expense environment. • Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps. • Creating, Monitoring, Updating, and Closing support cases. • Maintain active documentation of what is completed for the client. • Ensure completion of deliverables, managing schedules with creative and technical success.

Supervisor - Phone support

Oct 2013 - Aug 2015 (1 year)

• Monitors calls and provides feedback to agents for both offline coaching and fly-by coaching • Works very closely with team members to ensure all issues are addressed and every team member is meeting the goal • Provides recommendations for product and process development based on customer feedback and analysis • Reviews agent performance for appraisal and/or promotion • Conducts final interviews for aspiring applicants

Supervisor - Back office support

Aug 2009 - May 2013 (3 years)

• Handles agents and ensures their performance and workloads are monitored by:  Daily, weekly and monthly coaching  Service Request evaluation / triage  Bi-weekly coaching session with the US managers and agents  Up-training facilitation  Updating agent’s payroll timesheet • Prepares daily and monthly team report • Management proposals • Conducts final interviews for aspiring applicants

Customer Service Representative

Oct 2007 - Jul 2009 (1 year)

• Assists direct dealers calling in from Telstra retail stores • Provides world class customer experience by assisting them with their customer’s mobile account including, but not limited to:  Mobile service activation  Update customer’s information  Billing information / dispute  Technical issue

Financial Service Representative

Nov 2006 - Jun 2007 (7 months)

• Assists customers with their credit card application via phone by:  Conducting background check for applicants  Answering all concerns and inquiries  Disclosing credit card terms & conditions  Providing minimal up-selling

Освіта

AB Communication

2004 - 2009 (5 years)

Підтвердження

  • З'єднано з Facebook
  • Бажаний фрілансер
  • Оплату підтверджено
  • Телефонний номер верифікований
  • Особу підтверджено
  • Електронна пошта верифікована

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