Hugo M.

I have over 10 years of extensive experience in the in the areas of Technical support, Customer service, management, marketing of products and services. As accomplishments, I have held different positions within the contact center field, giving me the opportunity to grow both personally and professionally. As a supervisor, I had various responsibilities when managing personnel, some of my duties were to keep track and achieve the improvement of the team's performance by isolating problems and executing the best strategies to develop the skills of the team and individually by agent. I must say one of my passions is technology that is why most of the jobs I have had, involve technical support. I have worked for mayor companies providing T1 and T2 technical support. Some companies that I provided support for, have been Apple, Sprint, AT&T, Turbo tax , McAfee, Assurance wireless, and many more.