## BIO
Working Experience 2005?6 – 2007, 7 Served in Vegra Printing Materials & Supplies Co., Ltd. as Office Manager. In charge of GZ and SZ office management. It is a branch office from German. Our head office in china is base in Shanghai. We provide high quality printing materials including: Coating, Fountain Solution, Cleanser and Printing Aids. (The Guangzhou Office was closed for adjusting the aim of development). The main work is following: 1. Manage the daily operation in Guangzhou and Shenzhen Representative Office. 2. Supervise and manage each sales personnel to carry out the company policy, completes the sales target, carry on the achievement appraisal to the sales personnel. Lead the sales team to do marketing promoting, following-up and maintenances. 3. Do the sales forecast monthly, arrange to make order from head office, keep the warehouse in a safe storage. 4. Arrange the daily delivery in South China. Make sure the goods service to customer in time and safety. Keep the client in well-pleasing. 5. Follow up and maintain the key account. 6. Host the foreign expert visiting South China, arrange the customer and visiting schedule, and give the scene translating. 7. Manage the rep. Office financial work, monitor the salesperson track the fund gathering. Ensure the payment must be done within 30 days. Control all the expenses of rep. Office. 2003?4 – 2005, 5 Served in Philips Electronics (Shanghai) Co., Ltd. as Customer Service Engineer, the products are including: GSM Mobile Phone, Television, Monitor, DVD, Projecting camera, MP3, Earphone, and so on. Main work as follows: 1. Carry on the South China area Phillips service network the adjustment and the construction (The region includes: Guangdong, Hunan, and Fujian). According to company's development plan and the Phillips product cover and the service request, build and adjust the Service Center, and make sure the service station conforms to the Phillips standard; cancel the unqualified Service Center and recover the debt and the support material, guarantee the service network in regular. 2. Supervise and manage the Service Center in normal operation. Guaranteed the Service Center prompt accurately carries out the Phillips policy and the stipulation, supervise and manage the Service Center KPI target. 3. Coordinate the region, the headquarters and other departments' service work. Provide each monthly report to service manager, feed back the market and the competitor newest service tendency, correctly feed back the Phillips product in sale quality situation. 4. Service image supervising and managing and service propaganda promotion. Promoting the Service Center to customer's grade of service and service consciousness, organizing the serves promotion to move and to submit the summary report. 5. Do the inspection and communication. Carry on audit to the Service Center, and aim at the existence question to propose the improvement opinion and follows up the measure, and guarantee completes; Communication with the main dealer each month, understand the service opinion and submit the report. 6. Support the Sales Department. Maintain the good coordinate relations with the Sales Dep., coordinate the Sales Dep. to solve the pre-sale and post-sale machine, coordinate the Sales Dep. conducts Road Show. 7. Process the customer complain. Support the Service Center and the assistance 800 hot line prompt processing customer complain, and follow up the suit which the Service Center, the hot line is unable to complete. 8. according to the ISO9000, make the documents record and file management. 1997, 1 – 2003, 2 Served in Tyco Healthcare Co., Ltd. Guangzhou Rep. Office (first Cyanmide Co., Ltd.) as an Sales Administration Executive in South China area, main work: 1. Supervise and manage each sales personnel to carry out the company policy, completes the sales task, carry on the achievement appraisal to the sales personnel. 2. The sale count and analyze, each month carry on the sales forecast, provide to headquarters refer to make the ordering plan, and make the stock suggestion to the dealers. 3. With dealer's each relation, developing dealer, verify the dealer’s qualification, contact and visit the dealers. 4. The sells funds gathering, customer 60 Above the day the debt control always is within the amount 5%. 5. Liaise with each correlative administrative bureau, guarantee the company sale policy to be consistent with the local laws and regulations. 6. Get the Commercial and Tax registration licence, and handling examines with the year, each quarter declaration tax, as well as annual audit. 7. Operate the request payment according to the Headquarters, and control each disbursement, each month write the financial report to deliver manager. 1994,11--1996,10 Served in Nanjing Inchcape Repromac Office Products Co. Ltd., This company is the Chinese general agent for the Konica copier and facsimile machine, the corporate business including the sale and the post-sale service, I serve as Administrative Supervisor, the work as follows: 1. The supervision of the overall daily work, guarantees the company have the foreword operation every day. 2. Staffs' records management, each month of labor insurance paying expenses, the staff wages computation and provides. 3. Each social connection, publicity material making and printing, advertisement relating and delivering, exhibitions organizing and implementing, service contract verifying and managing. 4. The technical data translating, established various products Chinese user's manual. 5.Carry on the track of the Entire machine and the material in Warehouse, and according to the stock, make ordering each month to the headquarters or the factory, and follow up to receipt the situation. 6. Get the each item of licence from Government for Company’s operation 7. Keep in touch with the key accounts, understood the product quality and the service opinion, and promote the newly client. 8. Handling the customer complain. 1993, 7--1994, 10 Worked in Wuyang Bicycle Group Co. as an assistance Engineer. responsible for technology design of products, and follow up the workshop progress.
## Area of Expertise
This is Iris from China. I use to be a full-time working womam, now I quit the full-time job and stay home to take care of family, I am seeking a job work at home.
