Albert P.

My name is Albert, took up Bachelor of Science in Accountancy and Bachelor of Science in Information Technology. I've been working at home for almost 8 years and 5 years in the BPO industry. I've been a Customer Service Representative, Technical Support, Telemarketer, Appointment Setter for Sales, Lead Generation, Real Estate, Data Entry and Virtual Assistant. I have extensive experience with Office Management, Call Center Campaigns and Data Management Projects as a Project Manager before with Telemarketing Group Manila and as a Hiring Manager and a Trainer from Teem Corp Plus Company I am dedicated, hard-working, fast learner, loyal, and a team player individual. I strive in a positive workplace but I can also work under pressure. Services offered: 1. Outbound B2B/B2C telemarketing: appointment setting, telesales, lead generation, debt collection, customer retention programs or phone surveys 2. Inbound services: chat support, order taking, travel booking, technical support, employee benefits, directory assistance, customer service related inquiries/problem 3. Data Management: Data Entry, Data research 4. Virtual Assistants to manage your schedules, accept your calls, collaborate information within your organization via email or phone 5. Chat Support, Email Support, and/or Non-voice customer service I am Expert in different tools and CRM's like: ✅Google suites: Google Sheets, Google Docs, Google Slides, Google Drive, Hangouts ✅MS Office: Microsoft Excel, Microsoft Word, Microsoft PPT ✅Management System: Asana, Trello, Slack Emailing system: Outlook, Gmail, MailChimp ✅CRMs: Zendesk, HubSpot, Shopify, Asana, Zoho, Landvoice, RealtyJuggler, Podio, LionDesk, Trello, Gorgias, [login to view URL], Espresso, PipeDrive, FreshDesk ✅VoIP/Softphone: Avaya, X-Lite, Ring Central, Mojo, Zoiper, 3CX softphone, Five9, Vulcan 7, CINC, Vonage, Cloud talk, MyPhoner, DialPad, OpenPhone ✅Ecommerce website: Amazon, Shopify, eBay, Alibaba, Etsy ✅Social media sites: Facebook, Instagram, Pinterest. Linkedin, Twitter If you liked what you see on my profile, kindly send me an interview.