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About Freelancer
- What is Freelancer?
- What fees does Freelancer charge?
- How do I sign up?
- I am a client, how will Freelancer work for me?
- I am a Freelancer, how will Freelancer work for me?
- Is Freelancer going to provide work for me?
Californian Users FAQs
- What is Escrow.com?
- Which projects will go through Escrow.com?
- Why are Californian Milestone Payments going through Escrow.com?
- How do I create an Escrow.com account?
- How does this affect how Milestone Payments work (If you or the person you are working with resides in California)?
- How do I file a Dispute for my Milestone Payment®?
- How do I get more information?
- How do I get support if I experience problems with Milestone Payments in Escrow.com?
Clients
- How does Freelancer work for clients?
- What fees will I pay?
- How do I post a project?
- How do I hire a Freelancer directly for my project?
- Why is my project rejected?
- What is a Featured Project?
- What is a Recruiter Project?
- What is an Urgent Project?
- What is a Sealed Project?
- What is a Private Project?
- What is a Full-Time Project?
- What is an NDA Project?
Clients - Feedback
- How do I rate and write a review for a Freelancer?
- What if a Freelancer fails to complete my project?
Clients - Milestone Payment
- What is the Milestone Payment® System?
- Why use a Milestone Payment®?
- How do I create a Milestone Payment®?
- How do I release a Milestone Payment®?
- How do I divide a Milestone Payment® into parts?
- How do I cancel a Milestone Payment®?
- Why should I create a Milestone Payment® immediately after awarding my project?
- Can I make an advance payment to a Freelancer?
- I already released my Milestone Payment®, is there a way for me to get my money back?
Clients - Projects
- How do I edit a project after bidding starts?
- How do I put additional information after the bidding starts?
- How do I invite a freelancer to bid on my project?
- How can I ask questions before selecting a freelancer?
- How do I award a freelancer?
- Do I need to have sufficient funds in my account to award a freelancer?
- How do I cancel a project?
- How do I delete a project?
Contest - Choosing a design
- Can I divide my contest prize to multiple winners?
- How do I create a Poll?
- How do I choose the contest winner(s)?
- How do I choose the runner up winner(s)?
- How long do I have to choose a winning design?
- What happens after I have chosen the winner or runner-up winner(s)?
- Can I ask for changes to the entry(ies) I have chosen?
- What happens if my entry is selected?
- Why is it taking so long for the contest holder to declare a winner?
- I was promised the prize, but it was awarded to another Freelancer. What can I do?
Contest - Compliance
- How can I check that a designer's work is his or her own?
- What happens after I report a design or designer?
- How do I report a design or designer?
- Why should I report a design or designer?
- What happens if I infringe copyright?
- How are my designs protected on Freelancer?
- What if my design is copied?
Contest - Entries
- What are Sealed bids?
- Am I eligible to enter?
- How do I submit my contest entry?
- What should I upload when submitting my entry?
- What file format should I submit my entry in?
- Can I use stock images or clipart?
- Which fonts can I use in an entry?
- Can I upgrade my entry?
- What is a Sealed Entry upgrade?
- What is the Highlight Entry upgrade?
- What is Sell Price?
- Why did my entry get a poor rating?
- Why was my entry rejected?
- Can I contact the contest holder?
- Can the contest holder ask me for a copy of my entry before the contest ends?
- What happens to my entry when a contest is refunded or closed or no winner is declared?
- How do I withdraw my entry from a contest?
- How will I be notified when new entries are submitted?
- Can I contact freelancers?
- How do I provide comments to freelancers for their submitted entries?
- Why do freelancers withdraw entries?
- An entry I liked was withdrawn, what can I do?
- How do I rate an entry?
- How do I reject an entry from my contest?
- How do I stop a freelancer from entering my contest?
- How can I refer to an entry in my comment?
- How do I refer to a particular freelancer in the public comments?
Contest - General
- How do I create a contest?
- Why should I create a contest?
- What is a Contest Description?
- How can I write a good Contest Description?
- Can I upload images or files to support my contest?
- Can I change the details of my contest after it starts?
- How much does a contest cost for Contest Holders?
- Can I get a refund for my contest?
- What is the "Money Back Guarantee"?
- When do I pay for the contest?
- Where is my contest?
- Can I extend my contest?
Contest - Handover
- Should I email the contest holder my entry when chosen as the winner?
- Should I provide revisions after my design is selected as the winner?
- How does the contest handover work?
- How do I sign the IP Transfer Agreement?
- What should the contest winner provide?
- Can the freelancer email me the entry file/s?
Contest - Payment
- Do I have to pay to enter?
- How much does a contest cost for freelancers?
- When do I get paid?
- Can I choose the currency I get paid in?
- How can I be sure I'll get paid after completing the contest handover?
- What can I do if the contest holder doesn't pay me?
- What currency is accepted for payment?
- What payment methods are accepted?
Contest - Tips
- Have you any tips for running a successful contest?
- Have you any tips for attracting contest entries?
- I need help with my contest!
Contest - Upgrades
- How do I upgrade my contest?
- What is a Guaranteed contest?
- What is a Featured contest?
- What is a Top Contest?
- What is an Urgent contest?
- What is a Private contest?
- What is a Sealed contest?
- Can I remove my contest from search engines?
- Can I make my Private contest public?
- Can I increase the prize I'm offering?
Desktop App
- How do I successfully install the Freelancer Desktop App in Catalina and Big Sur Mac OS?
- How do I install the Freelancer Desktop App?
- How do I start using the app?
- What is offline tracking?
- How does offline tracking work?
- What are the limits of offline tracking?
- How do I uninstall the Freelancer Desktop App?
- What are the system requirements for the Freelancer Desktop?
- I am encountering this bug, what do I do?
- Will the desktop app work in a virtual machine environment?
Dispute Resolution Services
- What is the Dispute Resolution Service?
- How do I file a dispute on my project?
- Can I dispute work that does not relate to a project?
- Can I submit more evidence after the dispute has been escalated to Arbitration?
- I accidentally clicked on the wrong button/typed the wrong amount! Could you change it back?
- I lost the dispute! Can I file for reconsideration?
Employer Following
- What is Employer Following?
- How do I start or stop following clients?
- How many clients can I follow?
- How will I know when a client I'm following posts a project or contest?
- Why am I unable to follow a client?
- I wasn't notified of a project posted by a client I'm following.
- How do I prevent Freelancers from adding me to their Employer Following list?
Exams
- What is the exam format?
- What is the passing mark for an exam?
- Do I have to pay to take an exam?
- How many times can I take an exam?
- I am highly knowledgeable on a particular topic, so can I skip a level?
- Will an insignia be displayed on my user profile if I successfully complete an exam?
Feedback
Financial Reporting
- How can I view my financial statements?
- How can I export my financial statements?
- What are the Profit & Loss graph and Quick Stats?
- How can I view my Transaction History?
- How can I export my Transaction History?
- How can I export my Invoices?
Freelancer Hire Me Program
- What is the Freelancer Hire Me Program?
- Where can I use it?
- What are the benefits of the Freelancer Hire Me Program?
- How do I create my own Freelancer Hire Me badge?
- I don't have any projects/feedback yet, will this still work for me?
- How do I qualify for the zero project fees?
- I referred a new client but we were charged with the project fees. Why?
- What if my referral decides to hire other freelancers instead of me?
- Can I still use the old Hire Me widget?
Freelancer Memberships
- What are Freelancer memberships?
- What benefits do Freelancer Members get?
- How much does a Freelancer Membership cost?
- I've deposited funds for a Freelancer membership but haven't been upgraded yet.
- What are the Payment Methods and Billing Cycles for Freelancer Memberships?
- How do I upgrade my membership?
- How do I downgrade my membership?
Freelancer Rewards
- What is Freelancer Rewards?
- Who is eligible for Freelancer Rewards?
- Where do I find my Freelancer Rewards?
- How do I earn Rewards?
- What is a Rewards Level?
- Does my Rewards Level affect my reputation?
- What are Rewards Badges?
- Where are Rewards Badges displayed?
- What are Freelancer Credits?
- What are experience points (XP)?
- What is the Credit Shop?
- Why can't I spend credits in the Credit Shop?
- Why are some Items listed as 'Limited'?
- I bought an item from the Credit Shop but didn't receive the benefit?
- Why am I not receiving the benefits of an unlocked reward?
Freelancers
- How does Freelancer.com work for freelancers?
- What are the fees for freelancers?
- I received a project offer from a client but didn't bid on their project. How did this happen?
Freelancers - Bidding
- How do I submit a bid?
- Is there a fee for bidding?
- Why can't I bid on a project?
- Can I modify a bid that is already submitted?
- Can I modify my bid on a project I already accepted?
- How do I modify my bid on a project I already accepted?
- Will my client be notified about the request to modify my bid?
- Will I be notified about the status of the change bid request?
- How are the fees adjusted after bid modification?
- What are Highlighted Bids?
- What is my bid limit?
- How often are my bids replenished?
- How do I deliver a project?
- How do I bookmark projects?
- Why am I unable to bookmark projects?
- How do I view my bookmarked projects?
Freelancers - Feedback
Freelancers - Milestone Payment
- How do I get paid?
- Can I receive payments outside of a project?
- Can I receive payments outside of Freelancer?
- Why use a Milestone Payment®?
- How do I check if the client sent a Milestone Payment®?
- How do I cancel a Milestone Payment®?
Freelancers - Sponsored Bidding
- What is a Sponsored Bid?
- How do I sponsor my bid?
- How many Sponsored bids can there be on one project?
Hourly Projects
- What is an Hourly Project?
- How do I post an Hourly Project?
- How many hours can I hire a freelancer for?
- Can I request my freelancer to make changes to their invoice?
- How do I request a Milestone Payment® for an Hourly Project?
- How do I provide feedback for an Hourly project?
Invoicing
- What is an invoice for an external client?
- How much does invoicing for external clients cost?
- How can I create an invoice for an external client?
Messaging
- How do I send a message?
- How do I open a chat?
- How does chat work with messages?
- Who can I message?
- What happens when I message someone?
- Can I unsend a message once it has been sent?
- How do I add an attachment to my message?
- Where can I find my messages?
- How do I archive a conversation?
- How do I view archived conversations?
Payments and Billing
- How do I deposit money into my account?
- Can I use Bank Deposit to deposit funds?
- My deposit is not reflecting on my account.
- How are payments billed to my account?
- How do I cancel my billing agreement?
- How do I withdraw money from my account?
- In what ways can you send me my earnings?
- When will my withdrawal be processed?
- Is there a cut-off time for submitting a withdrawal?
- Why is my withdrawal still in the pending status?
- Why is my withdrawal locked?
- I'm trying to withdraw using Wire Transfer but I am being redirected to another payment method.
- I entered an incorrect PayPal account when requesting a withdrawal. What should I do?
- What is Express Withdrawal?
- Are there any fees to use Express Withdrawal?
- How much can I withdraw through Express Withdrawal?
- What countries are applicable for Express Withdrawal?
- Why can't I use Express Withdrawal?
Payoneer Debit Card
- Can I use my existing Payoneer debit card to withdraw my earnings?
- Why can't I see the Payoneer option in the withdrawals page?
Perfect Profile Service
- How long will it take to get my profile updated?
- How much does the service cost?
- What does Perfect Profile include?
- What if I only want a profile bio or profile summary edit?
- What if I only want a profile picture edit?
- What information do I have to provide to the Freelancer.com Team?
- What is the refund policy?
- When do I get charged?
Preferred Freelancer Program
- Are Recruiter projects exclusive?
- What is the Preferred Freelancer Program?
- Will the Preferred Freelancer Badge be visible to everyone on the site or just Recruiter project clients?
- Why are my stats showing 0% in the eligibility checker when I have good stats on my profile?
- Can I change my top skills in the eligibility checker?
- How long does it take for applications to be reviewed?
- When will the Preferred Freelancer Badge appear on my profile?
- If I sign the Preferred Freelancer Service Level Agreement, can I request upfront payments?
- Do I have to accept all projects that are sent to me?
- Can I temporarily opt out of exclusive projects without affecting my Preferred Freelancer status?
- Do I need to have the Mobile App installed?
Project Showcase
- What is Freelancer Showcase?
- Why should freelancers showcase their work?
- How can freelancers showcase their work?
- How can clients use Freelancer Showcase?
Services - Clients
- How can I find the right services?
- How can I order a service?
- How can I communicate with the freelancer of the service?
- How is the service delivered?
- How can I rate freelancers for their service?
Services - Freelancers
- What is Freelancer Services?
- How can I become a service provider?
- What are the requirements to become service provider?
- How does the selection algorithm work?
- How can I manage my services?
- How can I post my own services?
- How do I know if I am awarded a service?
- Can I reject the award for an assigned service?
- What fees do I pay for an awarded service?
Terms and Conditions
- Can I exchange money on Freelancer?
- Can I sell already made solutions?
- Can I sell scripts, etc. written by others?
- Can I post a project that will sell my stock items in Freelancer?
Troubleshooting
- Basic Troubleshooting
- When I try to log in, I'm redirected to the login page again without any error message. What should I do to log in?
- Why am I not getting emails such as new project notifications?
User Profile
- How do I edit my Profile?
- Corporate Profile
- Personal Profile
- Can I change my username?
- Can I change my display name in my Profile?
- How do I add a Portfolio to my Profile?
- The profile icon on my Profile page is still showing as incomplete. How do I complete my profile?
- How do I close my account?
- Why is my account suspended?
- Why is my account closed?