Customer Support Representative with German

International company, specialized in the BPO sector in Bulgaria is looking for German speakers to be a part of its customer care team.

Responsibilities:

- Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.

- Validate customer service entitlements.

- Provide Hardware and Software Telephone support with a goal to meet set targets consistently.

- Assume responsibility and ownership for all relevant customer queries.

- Escalate calls that cannot be resolved locally, as appropriate.

- Obtain accurate customer details and amend call-handling system when applicable.

- Positively manage internal relationships

- Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.

- Use and improve Knowledge Bases through feedback .

- Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Requirements:

- Computer and Keyboard Skills

- Good analytical skills and technical knowledge

- Excellent customer handling skills

- Experience in a multinational environment would be appreciated

- Native or fluent level in German

- Working level of English

Комунікації Адміністрування баз даних Перекладач німецької

ID Проекту: #6435475

Про проект