Tawanda M.

“Finding customers is one thing. Keeping them engaged and helping them use your products to their full potential is quite another. This is especially true with software products and software as a service (SaaS) offerings. This is where I come in. As a Customer Success Advocate with a background in web development and technical writing, I have the necessary skills to help your clients see and utilize the value in your software products. Here is what I can do for your organization: • Fully understand your product in its entirety. • Assist your clients via email, chat, and online forums/communities. • Create and maintain help documentation, knowledge base articles, and FAQs. • Help clients troubleshoot app/platform issues. •Assist clients in realizing the full potential of what they can do with your products. • Test and write bug reports for your engineering team. • Find alternatives clients can use while engineers work on fixing bugs. •Test platform features prior to and post-release. • Support both internal and external stakeholders. Why am I qualified? • I hold a degree in Broadcasting and Journalism, which includes modules in International Public Relations, Professional Communication, and Managing Publicity. •Technologies I am familiar with include JavaScript, CSS, PHP, HTML, Python, MySQL, XML, JSON, and Object-Oriented Programming (OOP). • I’ve written content for various clients in the business and technology niche. • I recently worked as a customer success advocate for a leading Australian Edtech platform.”