Customer Service Duties - repost

A proposal has not yet been provided

Dear Mr, I understand you have a customer relations project, and I believe I can be the perfect person to be working with you in this position. My first experience with costumer relations was working at Disney World, where you have to be as helpfull as possible, at anytime you're working. In the last 4 year I've been working with retail ecommerce, one of the positions I'd worked was sales manager, where I had to be available 24/7 to any emails or facebook inbox messages. Nowadays I only work as freelance, have my smarphone all the time with me, and have the availability you need from tuesdays to fridays. Here is how I'd answer to a costumer who's asking for a refund due to a faulty product: Dear Mr. xxx, I'm sorry to hear that you had this experience with our product. We are a reliable sports company manufacturer known by our quality, and so we will be glad to solve this as soon as possible. Could please be more specific about this fault? We'll be providing your refund as soon as we receive the product back (I don't know your company policies...). Please post it with the return tag. Best regards, Customer Relations Dpt.

A proposal has not yet been provided

HI, I'm interested in this customer service job. If you have any questions for me, please don't hesitate to ask. Bryan

Hi, I am writing in response to your project for a “Customer Service Rep”. After carefully reviewing the project description, I feel that I am a suitable match for the job. I’ve held several customer service rep positions that entail inputting customer requests, inquire, and tracking codes of products I also perform administrative duties including copying and faxing documents, answering telephones, transferring data, web research and reports to immediate supervisor. I feel that I can add professionalism and accuracy to your current team of professionals. With extensive experience supporting all levels of a department and working directly with external vendors, I take direction well and can complete a heavy workload and complete projects under minimal supervision. If you feel there is a mutual interest. Customer Service Experiences: HSBC Bank (Credit Card Officer) US AutoParts (Sales Office Sold Card Parts) Citibank (Unit Manager) Availability Available the whole day as you require How you would respond to a customer that is requesting a refund due to a faulty product? -Well first off all i will probe to identify what went wrong with product. After probing, i will then try to troubleshoot the product right with the customer just to check and see if its a minor problem, if it still didn't work then that's the time to submit a return ticket for us to replace the product. I believe that effective probing and empathizing is key to this kind of issue.