Mahuya Puri
===key achievement and contributions in your general areas of interest -
Service Delivery:
• Setting up Master Services Agreement (MSA) with Fortune 50 clients, designing service structure according to the requirement of MSA and Service Level Agreements (SLA) as appropriate.
• I have managed projects ranging from POC, Fixed Bid as well TnM
• Ensuring process adherence for statutory, regulatory and organizational compliance.
• Identify Risks, plans for mitigation and control, having a cyclical risk review process in iteration across all programs
• Complete design, implementation and management oversight for Change, Incident, Problem, Configuration and Release management across different programs cutting across technology line and business processes
• Manage and implement six sigma as well as lean projects towards improvement for recurring irritants/ defects in service delivery structure
Client Management:
• Managed core corporate level to floor level interaction with client representatives in organizations in Fortune 50 list.
• The small and large accounts which I have handled, ranged from 100K USD to 5-6 Million USD – summing it up to around 14-15 Million USD per year
I have been working in Word, Excel and their relative transformation as part of my core work area for last 10 years and well versed with different versions of the same,