Custom Kayako SupportSuite

We have Kayako SupporSuite installed and functional right now. We need the following done: 1. Departments and group templates setup properly to have distinct sections. 2. Customization to allow the live chat support staff to add their picture to the chat 3. Change the branding of live support so it has different branding per department/group instead of the generic kayako support branding ? 4. Integrated login: There is a separate login page for staff vs admin. Can they be consolidated so that there is only one login page and maybe an extra checkbox asking which page you want to log into. Obviously staff with no admin rights should not be able to login to the admin page if they check the admin box. Bid on part or the whole thing. ## Deliverables We currently have departments setup so that when customers are on different webpages their chat and tickets get routed to that specific department. What we want somebody to do is the following: 1. There are departments and there are template groups. We are unclear what the difference is and we need somebody to setup this up for us so we can do the following: Supportsuite is installed on [[login to view URL]][1] Product A is on [[login to view URL]][2] Product B is on [[login to view URL]][3] Product C is on [[login to view URL]][4] Product D is on [[login to view URL]][5] Product E is on [[login to view URL]][6] We have staff that may handle tickets/email/live chat for one product, 2 products, 3,4, or all 5 For staff, if a staff is assigned to only certain products they should not be able to see or answer support issues for the other products. If they are assigned to all 5 then they should see all 5 and be able to answer all 5. Staff should only have to login to one place. For the customers, when they are on [[login to view URL]][2] the live chat should have its own look and feel and its own knowledgebase, logo, news, etc. And within each product they might have a couple choices for sections. For instance if they are on [[login to view URL]][2] they might have choices of Customer Service or Technical Support which are specific to product A. We also want certain email addresses to be received and parsed in supportsuite and we want you to set this up. Each product may have a couple and some products may share the same email. This requires some combination of group templates and departments but we want you to set this up. I dont think any programming is required for this step, just knowledge of the settings of supporsuite. We will want written instruction on how to create this if we add a new product in the future. 2. At the top of the application during live chat, it says Kayako Live Support. Change the labeling so it has our labeling and is custom labeling for each product (we'll provide the logo). In addition, we'll need instructions on how to add custom labeling later on if we add another product. 3. Make it so staff can insert a picture that shows up with the staff member doing the live chat. 4. Integrated login: There is a separate login page for staff vs admin. Can they be consolidated so that there is only one login page and maybe an extra checkbox asking which page you want to log into. Obviously staff with no admin rights should not be able to login to the admin page if they check the admin box. It is fully functional right now and setup for the different products but not the way we want since we only use Departments right now. I can give you the urls so you can see the external sites as they are now and the list of sites that all feed into the one support staff via PM . This job requires in depth knowledge of the settings of Kayako SupportSuite and some programming. If you dont already have experience with this product, do not apply. We will provide you with ftp access and admin access to the software. Please feel free to ask any questions you may have. Happy Bidding Additional Info (Added 3/25/2009 at 12:17 EST)... If you only want to do a certain part of this project, please note that in the bid and specify which number(s) you are bidding on.