Tech support - 11/11/2016 11:11 EST

I was the project manager of Medco pharmacy' telemarketing for 6 months.

Running inbound process by generating quality tech calls with high conversations , Similar project running with good returns .

My Hugo Martinez and I´m both fluent in English and Spanish, in my long list of jobs I focus more in technical support with providers like At&t, sprint, Apple, Mcafee and many more. I love computers and technology since I was just a kid I can trouble shoot almost any issue on a PC or mac computers.

Currently working with IBM Tech Support (Remote) for US, UK n APAC. IITIL certified. If project demands can have team of Technical Executives start support in a Day's notice. Handled projects with SEO, SEMM and E-commerce and can easily handle digital marketing depending on the target Demography.

I am writing to apply for the Technical Support / Customer Assistance Associate (Via Phone, Chat and/or Email) position being offered. The opportunity presented here on Freelancer.com is very interesting, and I believe that my strong technical / customer service experience, Level 3 experience and education will make me a very competitive candidate for this position. I have been with the Call Center Industry (Both Technical and Customer Service) and in Level 3 positions (Customer Service Manager, Accent and Conversational English Supervisor, Quality Analysis Supervisor) for 9 years. I have worked with top Fortune companies like AT&T, Time Warner Cable, T-Mobile USA/UK (As an Accent and Conversational English Coach and as a Quality Analyst) and QWEST Broadband Support (As a Quality Analyst). I have also worked as a Project Manager for an Online Business for a year and handled a team of more than 16 Customer Service Agents. I would say as a TSR / CSR we need to have the skills to support our customers / clients such as perfect communication skills, exceptional phone etiquette, excellent email/ticket/chat handling skills, a whole lot of patience as well as be able to pay close attention to details. We need to have a mindset of not settling for second best but be able to provide the best service or resolution possible to our customers. With all these being said, I strongly believe that I possess all these qualities which makes me a strong candidate for the position.