336615 Manage Troublshooting ticket

Suppliers can register to use the service 2. Suppliers can define clients 3. Supplier can define project associated with a client 4. The project attributes are definition of a project and probble problems that could be associated with the project. E.g. Project “Web site maintenance”, problems associated can be broken links, spelling or addon request for a change. 5. The client logged in and write his case "problem". The options for the problem are defined by the supplier; if not listed then other 6. When the client submit the problem an email goes to the supplier notifying them the a case is open 7. Supplier logs in and update the case status and categories it to be: Bug, Addon, misused of the program etc. 8. If it is an addon or change. The supplier will provide number of hours to fix the problem and how long. An email will go out to the client informing of updated status. E.g. Reported, Analyzed, pending fix and closed 9. At the end of the month the client can look at the summery of the charges by hours 10. At the end of the month the Supplier can create a report/invoice based on the hours and invoice the client.