CALL CENTER & Telemarketing Software

Need a solution that will include the following: Telemarketing & Call Center Sip based VoIP Solution Auto Dialer. Power Dialer. Soft Phone tools. Result of the call Detection . If a call is busy or no answer, it will automatically hang up and dial another number. Call Recording. On demand & Full Time. 3 way call conferencing.. Transfer calls with customer Information. Time Zone Sensitive. Multiple campaigns and lead-lists Management. Inbound/outbound call blending (optional). Disposition of calls with agent key-binding (Hotkeys). Agent can redial answer machines, busy, and no answers. While the agent is talking, can view historical information about the clients like purchases, consumed services, and information imported from third party applications. Change calling lists on the fly Real-time agent status reports. Campaign Management Allows to implementing multiple and customizable campaigns execution. You can select the type of campaign, assign scripts, surveys and customize the client’s information, which the agent can view. Calendar Tools Manage Callbacks & Appointment / Event Calendar and Task. Callbacks, Appointment, Event & Task Reminder. Contact Clients Lead-Lists Management Import/Export Utility Verify the physical format of the telephone number. Removes duplicate records, invalid numbers, and invalid length telephone numbers. Leads can be organized by different criteria such as state, time zone, sales rep, campaign and more.. Lead Distribution utility Leads can be distributed Manually. Leads can be filtered based on different criteria such as state, time zone, sales rep, campaign and more. Automatically based on pre-defined criteria. Leads can be filtered based on different criteria such as state, time zone, sales rep, campaign and more. Third party Import utility Allows importing information related with the clients from Third party applications. Telemarketing Scripts Scripting provides agents with real-time access to information about the running campaign. During the call, the script start running without requiring the agent to perform any additional tasks. Scripts can be designed to run for inbound & outbound campaigns. Voice Messages Broadcasting Broadcasts pre recorded phone messages and announcements. If detects a no answer or busy signal, the message can be automatically scheduled for delivery at a later time. Allows to plays customized message based upon the number dialed. Provides utility to convert text to wave with Text-to-Speech engine. Allows to import list with different text messages to each number to be dialed, and each one can be converted automatically in voice messages after running the broadcast messages campaign. Our voice Converter tools supports all SAPI 5 voices installed on your computer, and supports additional voices that can be downloaded from the Web. Telephone surveys Provides integrated tools for writing, maintaining and running telephone-based interviews for inbound & outbound campaigns. Provides complete control of survey and question design. So you can create comprehensive, dynamic and intuitive questionnaires. During the call, the survey start running without requiring the agent to perform any additional tasks. You can preview results, print reports, view charting and easily export to Excel, CSV, ASCII and other format files. Crm Integration with asterisk