Hello Sheila,
I am the new face of IT, we have moved away from the large buildings, overstaffed, hard to understand Tech GURUs that walked the earth before us and simplified things to cut overhead and develop better customer relationships with smaller clients but no loss of service or support. I am a Managed Service Provider, I work alone and 99% from my home office as almost everything that an IT Tech needs to do can be done remotely with the new software solutions we now have at our disposal.
I work with a program called LabTech and it installs a very small 2mb agent on your network devices and I am able to monitor everything from when you need new mouse batteries too if your hard drive is overheating and about to shut down. Once I spend a week onboarding your network we write and deploy automation scripts custom to your needs so if you are having problems staying connected to the internet the program once told what to look for will automatically run script commands to reconnect you the moment it detects a problem, this is proactive IT, I do not want to wait until you have major problems that might cost you time or money from down time I want to stay ahead of everything and then be able to let you know that as an example the laptop computer is having major read/write errors with the hard drive Shelia this is something we are going to want to replace before it dies on you and you lose any information. I am also available via chat, email, phone, and text 24/7.