I am Japheth Lagos, 29 years old. I have worked in the call center industry for 10 years and trained on different LOBs such as customer service, technical support, sales, flight and hotel reservation , relay assistant, etc. Since 2010 , I got promoted to the Workforce Department as Reports and Real Time analyst and some of my tasks were sending out updated reports in a timely manner, coordinating with clients real time on any on-going production affecting issue, real time monitoring on agents , etc. In 2014, I worked with an Australian cleaning company as Vendor Manager, assisting them in setting up their call center in the Philippines. I was given the great opportunity to visit Australia for 2 weeks and got trained on field about their business operations. In 2015, I was also on a Business trip in New Jersey for a month to assist a client. A CEO of a fast growing Ecommerce company. I manage some of their projects and offshore staffing.
My top 3 skills are : Project Management, People handling, Problem solving.