We have a product called ehelp4u live asssitance, it is a remote desktop software product based on VNC it was wrote for us and also has a server side product to authenticate, we require a new server side product . We require a server side Java product to allow our helpdesk software to connect to, we have a working version to demonstrate we simple require a copy.
client software is at [login to view URL]
The helpdesk currently works like this users open helpdesk software, click connect.
When they connect, a request for help is sent to the Server Helpdesk(product required) for help.
Different engineers can then connect to the helpdesk to help the user.
Currently we can have multiple engineers and users and they are control by Active Directory. We can take control of the users session.
We still have the original product but it needs relicensing something we do not wish to do. We either need a new system or some way of modifing the old one that we have.
## Deliverables
1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done.
2) Deliverables must be in ready-to-run condition, as follows (depending on the nature of the deliverables):
a) For web sites or other server-side deliverables intended to only ever exist in one place in the Buyer's environment--Deliverables must be installed by the Seller in ready-to-run condition in the Buyer's environment.
b) For all others including desktop software or software the buyer intends to distribute: A software installation package that will install the software in ready-to-run condition on the platform(s) specified in this bid request.
3) All deliverables will be considered "work made for hire" under U.S. Copyright law. Buyer will receive exclusive and complete copyrights to all work purchased. (No GPL, GNU, 3rd party components, etc. unless all copyright ramifications are explained AND AGREED TO by the buyer on the site per the coder's Seller Legal Agreement).
## Platform
all