i have a 2 years of experience in customer support department of one of the biggest data entry companies in Egypt (SiliconExpert) , My responsibilities was : Expedite some operations of the OEMs professional service customer projects. Description: 1. Mockup delivery format. 2. Attend customer meeting, record the minutes. 3. Monitor project progress. 4. Review and verify the generated deliverables. 5. Proposed metrics, trackers are working 100% with the project progress. 6. Managing feedbacks. 7. Identify and detect any plan deviation. our customers from India are Keysight and Agilent .